Returns and Refunds
How can I return a product?
You will bear the direct cost of returning the product unless the reason for return meets one of the conditions listed below. Please return the goods, in the original packaging with all accessories and all packaging components. We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than 45 days after the day on which we are informed about your decision to cancel this contract.
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
- All customers must contact TIMIANO for approval before sending or returning any item to us.
- TIMIANO will not be responsible for the returned item without prior notification to TIMIANO.
Note: TIMIANO reserves the right of any changes of return policy. Any changes will be updated on our website.
TIMIANO will bear the cost of the return shipment in the following cases:
- The item is damaged or defective
- The parts are missing
- Wrong or missing item
- The item is not as described
- The shipping is delayed
Customers will cover the return cost in all other cases, such as:
- Ordered wrong item
- Unwanted item
- Found better price
- Unauthorized purchase
- Doesn’t fit for intended purpose
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
Cancellation
You can cancel your order, but you must contact our Customer Services Department immediately to establish the status of your order, if your order is within the Warehouse Picking team, we are unable to change or cancel your order. Visit the Contact us section for contact details. If we can stop the order from being dispatched, we’ll refund the full amount of the order.
